The cruise line business is highly competitive and the level of customer care is often the differentiator between the competing companies.

This is where Optimas’ expertise with cruise ships and airports is apparent. We understand how baggage is processed on ships and at the airport, so we are able to design processes that are beneficial to both passengers and staff while reducing congestion and line ups.

When working with a cruise ship operator and port terminal operator, our focus is on analyzing the guest’s processes, especially when it comes to how baggage is handled. The goal is to implement programs that minimize the amount of hassle to the guests, making the transportation of their luggage simple and seamless.